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Agency Fees

New Assured shorthold tenancies (ASTs) signed on or after 1 June 2019


Tenant Fees


1. Holding Deposit (per tenancy) 

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing)

2. Security Deposit (per tenancy. Rent under £50,000 per year) 

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

3. Security Deposit (per tenancy. Rent of £50,000 or over per year) 

Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

4. Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

5. Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

6. Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

7. Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

8. Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Landlord Fees


Schedule 1 Commission Fees and Charges

In this section, you will find all of our fees relating to all AST, non-housing act tenancies and also that for company tenancies, as explained in the types of tenancies section of the brochure.

All our fees and charges are shown inclusive of VAT

1. Letting and rent management service            11%+vat (13.2% inc vat)

This is the percentage fee calculated as a percentage of the total rent for the whole term of the tenancy including any extension or renewal. Fees payable under our Letting and Rent management service are deducted from the rent monthly, or in line with the tenancy terms, in equal amounts throughout the duration of the tenant’s occupation, plus any administrational charges applicable as outlined below and in our terms of business.

  • Our minimum fee for any initial tenancy fixed term period is £1,450
  • Multiple agency- Should you wish to instruct us on a multiple agency basis, on a letting and rent management service, our fee will be 12%+vat (14.4% inc vat), subject to the same agency introduction rights granted under a sole agency as outlined under ‘conditions of the agreement’.

2. Full Management Service (Sole Agency)            17%+vat (20.4% inc vat)

This is the percentage fee calculated as a percentage of the total rent for the whole term of the tenancy including any extension or renewal. Fees payable under our Full Management Service are deducted from the rent monthly, or in line with the tenancy terms, in equal amounts throughout the duration of the tenant’s occupation, plus any administrational charges applicable as outlined below and in our terms of business.

  • Our minimum fee for any initial tenancy fixed term period is £2,000
  • Multiple agency- Should you wish to instruct us on a multiple agency basis, on a full managmement service, our fee will be 18%+vat (21.6% inc vat), subject to the same agency introduction rights granted under a sole agency as outlined under ‘conditions of the agreement’.

If you or we decide to end our full management service, following serving the requisite notices as outlined in our terms of business, then our fee will automatically revert to our letting and rent managment service as outlined in clause 2 of schedule 1 above.

3. Short Lets (Tenancies less than 6 months)

  • Letting and rent management service- 24%+vat (28.8% inc vat)- subject to a minimum fee of £1,450
  • Full Management service-30%+vat (36%+inc vat)- subject to a minimum fee of £2,000
This is the percentage fee calculated as a percentage of the total rent for the whole term of the tenancy including any extension or renewal. Fees payable under our short-let service are deducted from the rent monthly, or in line with the tenancy terms, in equal amounts throughout the duration of the tenant’s occupation, plus any administrational charges applicable as outlined below and in our terms of business.

4. Management Only Service

If you transfer the management of your property to us that is already in tenancy either via yourself or from another agent, we charge a £300 tenancy set up fee and 6%+vat (7.2% inc vat) of the monthly rent as a management fee, deducted on a monthly basis or in line with the tenancy terms.

5. Additional charges

In addition to the core service fees outlined in clauses 1-5 above, the additional fees may apply depending on the level of service you opt for. Some fees, as outlined are charged for all tenancies.

Charges relating to all Tenancies (All Service Levels)

ServiceAssured Shorthold Tenancies (AST)Non- Housing TenanciesCompany Tenancies
Tenancy Set up fee£330 per tenancySame as ASTSame as AST
Tenant Referencing (per applicant)£54 per applicantSame as ASTSame as AST
Guarantor Referencing (per applicant)£54 per guarantorSame as ASTSame as AST
Deposit Registration fee£54 per tenancySame as ASTSame as AST
Inventory and Check-in3rd party variable cost. Quote requiredSame as ASTSame as AST
Landlord withdrawal fee (before move in)£600Same as ASTSame as AST
Tenancy Renewal Set up Fee£210 per tenancySame as ASTSame as AST
Sales Commission (if tenant purchases the property)2.4% of final sale priceSame as ASTSame as AST

Pre Tenancy Fees (All Service Levels)

Optional services for statutory tenancy compliance, provided with landlords instructions.

ServiceAssured Shorthold Tenancies (AST)Non- Housing TenanciesCompany Tenancies
Energy Performance Certificate (EPC)£120 per propertySame as ASTSame as AST
Gas Safety Certificate (GSC)£120 per reportSame as ASTSame as AST
Portable Appliance Testing (PAT Test)£120 per tenancySame as ASTSame as AST
Electrical Installation Condition Report (EICR)3RD party variable charge. Subject to admin fee of £30 per reportSame as ASTSame as AST
Legionella Risk Assessment£120 per tenancySame as ASTSame as AST
Installing Smoke and CO2 Alarms3rd party variable cost. Quote requiredSame as ASTSame as AST
Cleaning of property3rd party variable cost. Quote requiredSame as ASTSame as AST
Handling Local Authority Licensing Application£300 managed clients and £600 non managedSame as ASTSame as AST
Visual Check in compliance with Homes Act 2018£60Same as ASTSame as AST

Optional Services (All Service Levels)

ServiceAssured Shorthold Tenancies (AST)Non- Housing TenanciesCompany Tenancies
HM Land Registry copy of Head lease or title register£5Same as ASTSame as AST
Key Cutting service£12 plus cost of invoice valueSame as ASTSame as AST
Deposit Transfer fee to another party (mid tenancy)£54Same as ASTSame as AST
Tenancy Dispute and Arbitration preparation of documents and submission fee£450 per tenancy (included in managed)Same as ASTSame as AST
Payment outside the UK£25 per paymentSame as ASTSame as AST
Same day payment to UK via CHAPS or faster payment£25 per paymentSame as ASTSame as AST
Interest on unpaid fees or other monies due5% above BOE base rate, calculated dailySame as ASTSame as AST
Periodic rent review fee and serving of section 13 notice (if applicable)£120 per tenancySame as ASTSame as AST
Attending the check-out and comment on the schedule of condition£120 per tenancySame as ASTSame as AST
Serving a section 21 notice on your behalf£60 (included in managed)Same as ASTSame as AST
Court Attendance fee (per hour)£180 and £250 for directorSame as ASTSame as AST
Additional consolidated or individual statements£30 per requestSame as ASTSame as AST
Annual income and expenditure report£90 (included for managed)Same as ASTSame as AST
Submission of NRL return to HMRC£120 per quarterly reportSame as ASTSame as AST
Additional HMRC reporting fees relating to specific enquiries£120 per requestSame as ASTSame as AST
Permitted occupier fee£25 per tenancySame as ASTSame as AST
Accompanied Check-in fee£75Same as ASTSame as AST
Holding a landlord licence registration£150 per annumSame as ASTSame as AST
Change of occupant fee£300Same as ASTSame as AST
Change of additional occupant (at same time)£50 per additional occupantSame as ASTSame as AST

For managed tenancies only (Full Management)

ServiceAssured Shorthold Tenancies (AST)Non- Housing TenanciesCompany Tenancies
Additional Property visits£120 per visitSame as ASTSame as AST
Follow up Right-to Rent checks£50 per checkSame as ASTSame as AST
Handling insurance claims over £1,00012% of value of the claimSame as ASTSame as AST
Obtaining consent to let from mortgagee£60 per tenancySame as ASTSame as AST
New Management Set up fee for an ongoing external tenancy£300 per tenancySame as ASTSame as AST
Tenancy Withdrawal Fee inc transfer of deposit (mid tenancy)£100Same as ASTSame as AST
Works arrangement fee over £50012% of net cost of worksSame as ASTSame as AST
Works arrangement fee over £2,50020% of net cost of worksSame as ASTSame as AST
Waiting at property for contractors or deliveries (per hour)£60Same as ASTSame as AST
Vacant property visits (per visit)£120Same as ASTSame as AST
Sourcing landlords specific purchase items (per hour)£50Same as ASTSame as AST

Please ask a member of staff if you have any questions about our fees.